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Warranty By Apple

Apple (1) One Year Limited Warranty (12th July 2018 - Present)

For Apple Products, Apple Accessories and Beats Branded Products Only

The Apple One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.  As such, the Apple One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law.  Consumers have the right to choose whether to claim service under the Apple One-Year Limited Warranty or under their consumer law rights. Important: The Apple One-Year Limited Warranty terms and conditions shall not apply to consumer law claims. For further information about consumer law, please visit the Apple website (www.apple.com/legal/warranty/statutoryrights.html) or contact your local consumer organisation.

Please note: All claims made under the Apple One-Year Limited Warranty will be governed by the terms set out in this warranty document.

Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party. If a defect arises during the Warranty Period, Apple, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces, or (3) refund the original purchase price. This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

Apple does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product.  In no event shall Apple be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Apple’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.  

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations.  A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned. To obtain warranty service, contact Apple using the information described at www.apple.com/support/country. Proof of purchase may be required to verify eligibility. For product originally purchased in the U.S.A, Apple is Apple Inc. 1 Apple Park Way, Cupertino, CA 95014. For product originally purchased in Europe (other than Turkey), Africa and the Middle East, Apple is Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. For all other countries, Apple is described at www.apple.com/legal/warranty. Apple or its successors in title is the warrantor. For customers in the EU please review your statutory rights at  www.apple.com/legal/warranty/statutoryrights.html .

When contacting Apple via telephone, call charges may apply depending on your location. Please contact your network operator for details.

IMPORTANT RESTRICTION FOR SERVICE.

Apple may restrict warranty service for keyboard products to the country where Apple or its Authorized Distributors originally sold the device. Apple may restrict warranty service for keyboard products purchased in the EEA or Switzerland to the EEA and Switzerland.

Apple will provide warranty service through one or more of the following options:

(i) Carry-in service. You may return your Product to an Apple Retail or Apple Authorized Service Provider (“AASP”) location offering carry-in service. 

(ii) Mail-in service. If Apple determines that your Product is eligible for mail-in service, Apple will send you prepaid waybills and applicable packaging material, so that you may ship your Product to an Apple Repair Service (“ARS”) or AASP location. Apple will pay for shipping to and from your location if instructions regarding the method of packaging and shipping the Product are followed.

(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own Product. If DIY parts service is available in the circumstances, the following process will apply. 

(a) Service where Apple requires return of the replaced Product or part. Apple may require a credit card authorization as security for the retail price of the replacement Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced Product or part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the Product or part and shipping to and from your location. If you fail to return the replaced Product or part as instructed or return a replaced Product or part that is ineligible for service, Apple will charge your credit card for the authorized amount.

(b) Service where Apple does not require return of the replaced Product or part. Apple will ship you free of charge a replacement Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Product or part. 

(c) Apple is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact Apple at the telephone number listed below.

Service options, parts availability and response times may vary according to country. If you require service in a country where Apple does not maintain an Apple Retail Store or Apple Authorized Service Provider (“AASP”), (a list of current service locations is provided at support.apple.com/kb/HT1434), service options may be limited. If a given service option is not available for the Apple Product in such country, Apple or its agents shall notify you about any additional shipping and handling charges which may apply before rendering service. Where international service is available, Apple may repair or replace Products and parts with comparable Product and parts that comply with local standards. 

If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected. 

This warranty is governed by and construed under the laws of the country in which the product purchase took place. 

For Australian consumers: The rights described in this warranty are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Repair of the goods may result in loss of data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

For Canadian Consumers: Residents of Quebec are governed by that province’s consumer protection legislation.

For purchases made by consumers in the United Kingdom and Ireland: If a product is defective consumers may, in addition to any other rights which they may have under consumer law in the UK and Ireland, avail themselves of the rights contained in: for products purchased in Ireland: the Sale of Goods Act, 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 (S.I. No. 11/2003); for products purchased in the UK: the Sale of Goods Act 1979 (in particular Section 12), the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002.

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Warranty Information

Additional Legal Rights for Consumers 

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

For further information on rights provided by consumer law, please click here.

Non-Apple Branded and Non-Beats Branded Products / Third Party Products

Apple's Limited Warranty does not apply to products that are not Apple-branded or Beats-branded, even if packaged or sold with Apple products. Non-Apple branded or Beats-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer.  Please see your product box and literature for details.

Warranty Obligor for Region or Country of Purchase

Americas
Apple
Address

Brazil

Apple Computer Brasil Ltda

Rua: Leopoldo Couto Magalhães Júnior, nº 700, 7º andar, São Paulo, SP, Brasil 04542-000

SAC: 0800-761-0880

www.apple.com/br/support

Canada

Apple Canada Inc.

120 Bremner Blvd., suite 1600, Toronto ON M5J 0A8

Colombia

Apple Colombia S.A.S.

Calle 93, nº 13-45, Piso 8, Bogotá, Colombia

Chile

Apple Chile Comercial Ltda.

Cerro El Plomo, nº 5630, Torre 8, Piso 20, Santiago, Chile

Mexico

Apple Operations Mexico, S.A. de C.V.

Prolongación Paseo de la Reforma 600, Suite 132, Colonia Peña Blanca Santa Fe, Alvaro Obregón, Ciudad de México 01210

United States and Other Americas Countries

Apple Inc.

One Apple Park Way; Cupertino, CA 95014, U.S.A.


Europe, Middle East and Africa
Apple
Address

Russian Federation

Limited Liability Company Apple Rus

bld. 2, 4 Romanov Lane, 6th floor, premises II, room 54, 125009, Moscow, Russian Federation

Turkey

Apple Teknoloji ve Satış Limited Şirketi

Büyükdere Caddesi, No:199, Levent 199, Kat: 22 ve 23, 34394 Şişli, Mecidiyeköy, İstanbul

UAE

Apple M E FZCO Dubai Branch

Emaar Square, Building 4, Unit 302, PO Box 116977

All Other Countries

Apple Distribution International

Hollyhill Industrial Estate Hollyhill, Cork, Republic of Ireland


Asia Pacific
Apple
Address

Australia; Fiji, Papua New Guinea; Vanuatu

Apple Pty. Limited.

PO Box A2629, Sydney South, NSW 1235, Australia Tel: 133 622

Hong Kong

Apple Asia Limited

2401 Tower One, Times Square, Causeway Bay; Hong Kong

India

Apple India Private Ltd..

19th Floor, Concorde Tower C, UB City No 24, Vittal Mallya Road, Bangalore 560-001, India

Japan

Apple Japan Inc.

6-10-1 Roppongi, Minato-ku Tokyo 106-6140, Japan

Korea

Apple Korea Ltd.

3901, ASEM Tower; 517 Yeongdong-daero,, Gangnam-Gu; Seoul 06164, Republic of Korea

Malaysia

Apple Malaysia Sdn Bhd

Level 11 MENARA CIMB, Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470, Kuala Lumpur, Malaysia

New Zealand

Apple Sales New Zealand

C/o 88 Shortland Street, Auckland Central, Auckland, 1010 , New Zealand

Afghanistan, Bangladesh, Bhutan, Brunei, Cambodia, Guam, Indonesia, Laos, Singapore, Nepal, Pakistan, Philippines, Sri Lanka

Apple South Asia Pte. Ltd.

7 Ang Mo Kio Street 64

Singapore 569086

 

People's Republic of China

Apple Computer Trading (Shanghai) Co. Ltd.

Building 6, Block C, 88 Maji Road, China (Shanghai) Pilot Free Trade Zone, Shanghai 200131, China.

Thailand

Apple South Asia (Thailand) Limited

44th Floor ,Room No. HH4401-6, The Offices at Central World, 999/9 Rama 1 Road , Pathumwan, Pathumwan , Bangkok 10330 Thailand

Taiwan

Apple Asia LLC

19F., No.1, Songzhi Rd., Xinyi Dist., Taipei City 110, Taiwan

Vietnam

Apple Vietnam Limited Liability Company

Unit 901, Deutsches Haus Ho Chi Minh City. No. 33, Le Duan Blv.,Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Other Asian Pacific Countries

Apple Inc.

One Apple Park Way; Cupertino, CA 95014, U.S.A.

© 2019 Apple Inc. All rights reserved. 

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. 

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